Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

You show up on time for all scheduled shifts and are ready to work. Be the go-to person for all customer needs—from technical support to product education. Build and maintain customer relationships via email, phone, text, and social media (with email being the primary channels).

Foster a community of Fresh Prep ambassadors, both online and offline. Respond to calls, emails, and other channels to resolve customer concerns. Follow up with customers, especially for recurring issues.

Respond to complaints with rigor and accuracy. Comply with company policies and procedures. This person is the first point of contact for our customers and stands out for their speed, efficiency, and consistently positive attitude.

They are able to juggle multiple tasks, solve problems in real time, and deliver an exceptional customer experience, even under pressure. 1 to 2 years of customer service experience, call center experience is an asset. Excellent command of written and spoken French and English to support customers across Canada.



Data entry and minimum typing speed of 50 words per minute with near-perfect accuracy.

Good command of computer tools and willingness to learn new systems. You have a quiet, private place to work from home and/or are able to commute daily to our Ville-Saint-Laurent office. Annual salary of $45,000 - $50,000 depending on experience, plus earned bonuses.

A Sunday to Thursday schedule, primarily 10:00am to 6:00pm, with hours subject to change according to operational needs. Hybrid position, primarily work-from-home; you can also choose to work onsite at our office in Ville-Saint-Laurent. Comprehensive benefits package including medical, dental, vision, and life insurance after 90 days.

Exclusive food benefits allowing you to discover our exceptional products. A culture that celebrates innovation, encourages career development, and supports work-life balance. The opportunity to be part of a B-Corp certified company that is making a tangible difference in sustainable food systems.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We’d love to have a chat and see if you could be a great fit. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in.

We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company.

📌 Client Service Representative (Temporary Full-Time) (Montreal)
🏢 Fresh Prep
📍 Montreal