Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites. We are currently looking for a full time Customer Service Representative located in Kitchener, Ottawa or Vaughan, reporting to the Customer Service Manager.

Receiving and processing customer telephone, fax, and email orders in a professional and courteous manner

- Inputting customer orders in the system to ensure timely printing of invoices in the warehouse and delivery of product
- Providing the highest level of service to customers including product information, suggestions of product substitutions or grouping product for pricing and advising customers on how to purchase more efficiently




- Receiving customer feedback and escalating/resolving issues as required
- Establishing and maintaining positive relationships with customers and Outside Sales team
- Additional administrative duties as required
- Post-secondary degree or diploma or the equivalent combination of education and experience
- Minimum two (2) years’ experience in sales and customer service
- Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset
- Proficient in using MS Office
- Excellent customer service skills
- Excellent teamwork and team building skills
- Ability to manage multiple projects and priorities
- Fluency in both English and French is considered an asset. Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.
- Ability to work in a busy, open area office
- Work may require occasional weekend and/or evening work.

📌 Client Service Representative (Temporary Full-Time) (Waterloo)
🏢 Spicers Canada
📍 Waterloo