We are hiring a Client Services Manager to lead a pod of Account Coordinators and Account Managers, and to hold at least one of our larger accounts directly.

The role carries two distinct accountabilities: the performance and development of your team, and the strategic direction of a significant client relationship. It is suited to an experienced account leader ready to take on formal people management, with scope for that responsibility to grow as the team does.

Our Client

Services team has grown quickly, and we are investing in how it runs: tighter onboarding, earlier visibility on client health, and clearer development paths for the team. You are being hired to help deliver that. Establish a consistent standard of client review across your pod, so quality does not vary depending on who is on the account Take full ownership of your own client relationship, including strategy, performance against targets and renewal Contribute to how the wider team improves onboarding, client health monitoring and reporting Lead troubleshooting efforts for tracking and technical implementation issues, providing guidance and support to internal teams and clients Run one-on-ones, set clear goals for each role, and hold quarterly performance conversations that people leave knowing where they stand Manage workload across the pod,



including cover during absence and reallocation when a client escalates Own your clients and support your team's Build and deliver program strategies for your accounts against agreed client goals and revenue targets Spot churn risk early and act on it rather than reporting it Identify expansion opportunities across the pod's portfolio and work them with the commercial team Work in our project management system, so the pod's status is visible without anyone having to ask Report on pod performance accurately and on time, and explain what is behind the numbers Work with sales, marketing, product and engineering on anything your clients need from them Five or more years in client services, account management or performance marketing, with at least two spent leading people, formally or as a team lead Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you Comfort with data & strong Microsoft Excel and PowerPoint skills.

You can read performance reporting, find what is off and explain it to a client without hiding behind it Enough technical curiosity to understand how tracking and integrations work, or the willingness to learn quickly Affiliate marketing experience is an advantage, and financial services or another regulated industry more so. Hybrid schedule, four days in our Vancouver office and one remote day ~ Five paid personal days and paid volunteer time ~ A route from CSM to Senior CSM, and a say in how that path is defined Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We believe humans are an key and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. For more about us, visit our website:

📌 Client Services & Building Coordinator (Vancouver)
🏢 Fintel Connect
📍 Vancouver