Job Duties And Responsibilities CUPE 5596 Position: Clinic Clerical Assistant Program: Permanent Full Time Role Level: Admin/Clerical (CUPEA03) $25.46- $31.79 Site: 2381 Bristol Circle, Oakville Hours of Work/Shifts: Monday - Friday shifts with variable start and end times Posted: September 22, 2026 Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities Transforming healthcare through innovation, Insight Health Solutions , fully part of THP, is a provider of third-party assessment, rehabilitation and disability management services e.g., Insight health solutions has grown significantly over 25 years to be a leading provider of hospital-based third-party clinical services across Ontario to a broad spectrum of customers and clients.

Insight Health

Solutions works closely with other innovative, entrepreneurial and evidence-informed groups and programs to exceed our customer and client needs. The department Clinic Clerical Assistant (CCA) provides clerical support for reception; current referrals processing and information management; patient administrative services, ensures the clerical administration and operation of the patient services department/group of clinics;

Job Duties And Responsibilities Reception (Patient/People Engagement/Experience) Explains hospital/department policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control). Answers the telephone, sends/receives faxes, responding to enquiries within scope of authority, or directing to most appropriate person. New referrals processing and information management Ensures patient discharges are processed and charts are properly disseminated to send to Health Records as required Patient Administrative Services Collects information for registration, billing and accommodation Explains test/visit preparations as required within scope of authority Liaises with internal departments and external regional programs,



healthcare facilities and partners to book/cancel tests, appointments, follow up on missing results, etc.

Arranges for transportation for patients as required (e.g. those staying in nursing homes).

Clerical

Administration and Operation of the Department Orders requisitions and maintains office/medical supplies; counts and labels inventory as required. Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice. Liaises with Accounts Receivable as required (TBC).

Attend and contribute to unit huddles Complete unit checklist Open, sort and distribute incoming mail and other materials Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and the Workforce Management Office (WMO) on staffing. Accessing schedule(s) for the unit as required to address inquiries by staff, leaders, professional staff and learners Update patient demographics entered in EPIC (or other systems), ensuring all contact information is current including verification of all telephone numbers and address, family doctor and emergency contacts.

Other General

Duties and Responsibilities (all listed may not be applicable to all units/programs) Makes reminder phone calls for next day appointments Enters data including appointment requests Compiling transfer paperwork for receiving hospital /facility. May be required to stock unit carts and/or supply areas Take minutes at unit huddles High school diploma or equivalent; additional education or certifications in healthcare administration is a plus Post-secondary education, such as an associate degree or coursework in healthcare administration or a related field Medical terminology course or equivalent experience preferred. Preferred candidates may have 1-2 years of experience in an administrative role.

Experience in a customer service role is desirable, especially if it involved interactions with patients, families,



and healthcare professionals. Proficiency in basic computer applications and familiarity with Epic and other systems Customer service-oriented with a friendly and professional demeanor Detail-oriented with a high level of accuracy in data entry tasks To pursue this career opportunity, please visit our website: Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. We encourage all applicants who are members of groups that are marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health

Partners is identified under the French Language Services Act. Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers;

About Us Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

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📌 Clinic Clerical Assistant WSIB (Mississauga)
🏢 Trillium Health Partners
📍 Mississauga