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Back to search results Apply By: Monday, October 19, 2026 11:59 pm EDT

Clinical Information Clerk

Job ID: 249845 Posting status: Open Organization: Ministry of Children, Community and Social Services Division: Child and Parent Resource Institute City: London Position(s) language: English Job term: 3 Temporary - 12 months with possibility of extension Job code: 06OAD - Office Administration 06 Salary: $25.32 - $29.24 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Support the clinical work that changes lives — bring your attention to detail and your ability to contribute within a confidential, fast-paced clinical care environment.

The Child and Parent Resource Institute (CPRI) provides specialized, trauma-informed mental health and developmental services for children and youth. We offer assessment, consultation, treatment, research, and education services, working closely with community partners and using evidence-based approaches tailored to each child's needs.

Learn more about Child and Parent Resource Institute (CPRI)

CPRI Offers:

- on-the-job training and close mentorship to ensure you are successful in the role
- a friendly, team-focused environment where people support each other
- meaningful work, exposure to decision-making, and opportunities for career growth across ministries

About the job

Please note:

2 vacancies are temporary full-time working 36. 25 hours per week

1 vacancy is on-call as required working anywhere from 0 - 36.25 hours per week In a confidential and sensitive work environment, you will:

- handle medical and clinical records with a high degree of accuracy
- scan and upload clinical medical reports into an electronic system
- provide clerical and reception support
- prioritize/mange correspondence and requests for information
- monitor, review and analyze client casebooks ensuring accurate case records
- maintain accurate and organized filing systems
- collect data and prepare reports as required

What you bring to the team

Information Management and Compliance

- ability to follow set procedures for Clinical Information Systems and Quality Improvement
- ability to follow legislation that protect client information (Child and Family Services Act, Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act
- ability to assemble and prepare clinical case books following strict procedures and confidentiality requirements
- ability to manage multi-line phone system and make emergency code announcements

Client Service & Communication Skills

- proven ability to communicate clearly and professionally in writing and in person
- experience explaining procedures in a clear, supportive, and easy to understand manner
- always work collaboratively and cooperatively with individuals, groups or when information is requested

Organization & Problem Solving Skills





- organize information and data in a structured, accurate, and efficient manner

• plan and prioritize work within set timeframes and adapt to changes of high volume & rapid pace • identify issues, gather relevant information, and determine appropriate solution

Computer Skills

- proficient with MS Office to format documents, create spreadsheets, reports, work within templates and prepare letters and correspondence
- demonstrated experience using MS Office features to plan and prioritize and meet deadlines .
- experience with database systems to accurately input client information

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

The OPS offers:

- options for group health, dental, life and disability benefits
- a professional work culture
- a career that can grow across ministries and job functions
- many employee networks offering support for and education about underrepresented groups
- an Employee and Family Assistance Program, which provides confidential counseling services

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

Additional information:

Apply by: Monday, October 19, 2026 11:59 pm EDT Position details:





- 2 English Temporary, duration up to 12 months, 600 Sanatorium Rd, London, West Region, Vulnerable Sector Check
- 1 English Temporary - Irregular On-Call, duration up to 12 months, 600 Sanatorium Rd, London, West Region, Vulnerable Sector Check

Compensation group: Ontario Public Service Employees Union Work hours: Schedule 3.7 Category: Administrative and Support Services Posted on: Friday, October 2, 2026 Note:

- About security checks:

A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

- W-SS-249845/26(3)

How to apply:

- You must apply online.

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job.

We rely on the information you provide to us.

- Read the to make sure you understand this job.

- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Clinical Information Clerk (London)
🏢 Ministry of Children, Community and Social Services
📍 London