CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed.

CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada’s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region.

Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. The Manager is responsible for the implementation of safe, effective and efficient service delivery in the Ambulatory Care department which includes both surgical and medical sub-specialty clinics. The manager effectively manages health human resources, financial and physical resources, and organizational and clinical risk.

The Manager is a member of Ambulatory Care’s Patient Care Leadership Team (PCLT). The Manager is expected to have a significant focus on quality improvement to enhance patient outcomes,



and they will be involved in continuous quality improvement utilizing Lean and other methodologies as required. In accordance with CHEO’s values, the successful candidate will demonstrate a commitment to a family-centered approach to care within an interprofessional environment and a culture of continuous learning, professional development and commitment to evidence-based decisions and practice.

Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the Ambulatory Care department. Hire staff, manage staff performance. Ensure compliance with health and safety regulations.

Work with the Ambulatory Care leadership team to establish and monitor outcome and safety indicators to advance evidence-based, informed clinical practice that meets strategic goals and supports departmental and organizational goals. Work in collaboration with the Operations Director and Medical Directors to participate in the development of corporate goals and objectives. Monitor clinical, operational, quality and fiscal indicators and make recommendations on the development of Departmental strategies to improve these indicators.

Foster an interdisciplinary, collaborative approach to care. Create and monitor metrics for clinical and administrative teams within the portfolio to ensure optimal patient outcomes and excellent service delivery. Work in collaboration with leadership, staff and physicians in other Departments to ensure effective delivery of patient care/services.

Represent Ambulatory

Care on hospital committees as required.



Liaise with external agencies to enhance regional relationships and projects. Lead and actively participate in quality improvement initiatives for the department. Ensure that staff has adequate training in order to provide quality service to patients and families in Ambulatory Care. Maintain personal knowledge of pertinent EHR systems (Epic). Support a culture of continuous improvement and continuous learning.

Criminal Record

Check (Essential) Bachelors degree or a member in good standing of a relevant professional designation (Essential) This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider.

All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. CHEO values diversity and is an equal opportunity employer. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow - personally and professionally - through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit advantages employee communications training skills development community involvement #

📌 Clinical Manager, Ambulatory Care - Permanent Full-Time (1.0) (Ottawa)
🏢 Children’s Hospital of Eastern Ontario
📍 Ottawa