Reporting to the Director of Care, the Clinical Support Clerk is responsible for the accurate preparation, organization, and maintenance of resident health records and clinical documentation, ensuring compliance with legislative requirements and supporting the nursing team in delivering safe, resident-centered care.

The Clinical Support

Clerk provides clerical and administrative support to the clinical team in a long-term care setting. This role is responsible for maintaining accurate health records, assisting with documentation management, and supporting nursing and interdisciplinary teams with clerical functions to ensure compliance with legislative, skilled, and organizational standards. Documentation & Record Management Maintain accurate and up-to-date resident health records (electronic and paper-based).

Support compliance with documentation standards set out by the Ministry of Long-Term Care, College of Nurses of Ontario, and organizational policies. Clerical & Administrative Support Provide administrative support to the Director of Care, Nursing Managers, and interdisciplinary team. Assist with scheduling meetings, preparing agendas, and recording minutes for clinical and quality meetings.

Monitor and order office and clinical forms and supplies as required. Resident & Family Support Respond to routine inquiries from residents, families, and staff in a professional and courteous manner. Support resident care conferences through documentation preparation and follow-up.

Adhere to the Personal Health Information Protection Act (PHIPA) and organizational privacy and confidentiality policies. Ensure all documentation practices meet regulatory and accreditation standards. Support audits, quality improvement initiatives, and Ministry inspections as required.

Post-secondary education in office administration, health information management, or equivalent training/experience. Previous experience in a long-term care, hospital, or healthcare setting preferred. Knowledge of electronic health records (e.g.,



PointClickCare or other LTC documentation systems) an asset.

Commitment to resident-centered care. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Casual

Primarily office-based with interaction across all departments. May be required to support during Ministry inspections, audits, and urgent administrative needs. Full time By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

At Extendicare, we've spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration.

If you would like more information about how your data is processed, please contact us. Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity‑deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the hiring process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations.

📌 Clinical Support Clerk - Permanent Full-time - Extendicare Halton Hills-1 (Georgetown)
🏢 Extendicare
📍 Georgetown