Full time / Permanent Due to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant. In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.

The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs. This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.

Responsibilities are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks. The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information. As a Cloud Support Consultant, You Will Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.

Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization. Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux. Conduct root cause analyses (RCA) and implement corrective and preventive measures.

Configure and support web and application services such as IIS, Apache, Nginx, and file/print services. Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.



Create and maintain internal documentation for support procedures and best practices.

Transparent, professional communication with both technical and non-technical stakeholders. Have a minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills. Have a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.

A Bachelor degree or an equivalent combination of education with a minimum of 5 years' experience working in a client-facing support role. Proven experience supporting Windows and Linux systems in mission-critical environments. Scripting experience using Python, Bash, Ruby, or Power Shell.

Familiarity with support 'best practices' (e.g.

Experience supporting servers in an AWS (or other cloud environment). Knowledge and experience supporting ERP solutions. Exposure to SAP Business One is an asset.

Experience with Smartsheet or similar project/task management tools. As a global cloud ERP and business solutions partner, we help organizations simplify complexity, unlock growth, and get more value from the technology they rely on every day. Our people bring the expertise, curiosity, and collaboration it takes to deliver real impact for customers around the world.

Global

Team, Real Impact: Join 400+ experts helping customers around the world solve complex business challenges. Help growing businesses improve efficiency, scale with confidence, and build stronger operations for the future.

Trusted by Customers: Work alongside teams supporting 1,500+ mid-market and enterprise customers as they modernize how they operate.

A Culture Built on Collaboration: Be part of a people-first team that shares knowledge, supports one another, and celebrates progress together. For more information on our company please visit our web site at #

📌 Cloud IT Support Consultant (Edmonton)
🏢 Vision33
📍 Edmonton