Join our impactful team as a Collection Customer Service Agent, providing essential financial guidance to clients. Your expertise in communication and empathy will help clients in managing their payments effectively. As a Collection Agent, you will create trust-based relationships while analyzing clients’ financial situations.

This full-time role operates Monday to Friday, working mainly from 11:30 a.m. to 8:00 p.m. You will conduct meaningful conversations to address clients’ needs, and your advisory skills will be key in this supportive environment. Key Responsibilities:

- Establish trust-based relationships with clients
- Analyze clients’ financial data effectively
- Listen to and resolve clients' financial issues
- Customize payment solutions based on individual needs
- Provide education on managing financial health

Requirements:

- High school diploma required
- Customer service experience is essential
- Proactive relationship-building skills
- Bilingual (English/French) proficiency
- Robust analytical thinking

Offer your skills in customer service to empower clients towards financial wellness.

📌 Collection Customer Service Agent (French/English) (Montreal)
🏢 National Bank of Canada
📍 Montreal