Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day. At the heart of our mission is to provide non-partisan administrative and procedural services to all MPPs, along with operational support for the daily activities of the Legislative Assembly of Ontario.

Our success is intricately tied to the strength and diversity of our staff, as we champion our core values: integrity, inclusiveness, collaboration, and excellence. Looking for a rewarding career where you can share your expertise in a communication operator capacity? As a valued member of our team, reporting directly to the Supervisor, Operations Communications Centre, you will collaborate closely with a dynamic group of Communication Operators.

This is an existing vacancy and is a temporary full-time opportunity for twelve (12) months. Act in conformity with the law and established policies You’ll support our collaboration as you: Perform radio communications with Legislative Protective Service personnel; Monitor CCTVs and alarms and report suspicious activity Provide remote access control within the legislative precinct Carry out duties in support of emergency response protocols Provide exceptional customer service when interacting with colleagues, clients, and guests when responding to calls or obtaining information relative to investigations and inquiries Completion of high school and/or combination of equivalent education/training and six (6) months to one (1)



year of work-related experience Knowledge of Legislative Protective Systems emergency and operational procedures along with radio communications and CPIC/ARIS (Authorized Requester Information System) policies and procedures, fire plans, CCTV and Access Control to perform communications duties; operate two-way radio/CPIC terminal/telephone systems including other office equipment and respond to requests of emergency. Requires knowledge of local geography around Queen’s Park/Legislative Precinct and the interior of the building.

Superb communication and customer service skills Ability to adapt to change in a variety of situations, as well as identify and resolve problems, ability to organize and prioritize calls for service Able to set priorities and work within established policies and procedures to send and receive radio transmissions regarding duress alarms, emergencies, demonstrations, medical calls, criminal and non-criminal occurrences. Multi-tasking, the position requires organization planning and prioritization skills to thrive in a fast-paced, high-volume environment Good working knowledge of Microsoft Office and the ability to learn, operate, and manage security-related computer software Operate computerized communication consoles and any associated equipment. Relay incoming information to Legislative Protective Service personnel in a professional, accurate, and expedient manner.

Experience operating a multi-line telephone console, receiving calls, and taking appropriate action Completion of a 911 and Emergency call center course would be an asset Communication Operators remain on-call during meal breaks and are not permitted to leave the site. The incumbent will be required to work rotational shifts, 40 hours per week in a 24-hour, seven-day-a-week operation A Police background check is required for applicants who advance to the mandatory screening stage of our recruitment process.

The Legislative

Assembly of Ontario is proud to be an equal chance employer who champions diversity and inclusion.

📌 Communications Operator 12 Month Contract (Toronto)
🏢 Legislative Assembly of Ontario / Assemblée législative de l’Ontario
📍 Toronto