37.5 hours per week | Rotational schedule including days, evenings, and weekends | Shifts between 8:30AM–7:00PM Reporting to the Manager of Animal Admissions & Foster, the Community Services Facilitator is a collaborative, cross-functional role that operates across Animal Admissions, Foster Care, and Community Programs. This position is integral to advancing the organization’s mission by supporting a coordinated, compassionate approach to service delivery for both animals and the community.

The Community Services

Facilitator plays a key role in ensuring a seamless and client-centered experience across the continuum of care—from intake and diversion, to foster placement, to the delivery of community-based supports that help keep pets safely in their homes. This position requires a high degree of adaptability, sound judgment, and professionalism to effectively navigate a fast-paced environment while responding to the diverse needs of clients and animals. The successful candidate will demonstrate a strong commitment to animal welfare, exceptional customer service, and the ability to effectively coordinate programs, resources, and communication across multiple teams in support of organizational goals.

Act as a liaison across Admissions, Foster, and Community Programs to ensure cohesive, timely, and client-centered service delivery. Support the full lifecycle of care for animals and clients, including intake, diversion, foster placement, and community outreach programs.

Animal

Admissions & Client Support Provide compassionate, non-judgmental support to clients surrendering animals or seeking assistance.



Assess and triage animal intakes while exploring diversion opportunities and community-based supports. Process intake documentation, maintain accurate records, and manage database entries.

Respond to public inquiries via phone, email, and in person. Coordinate the placement of animals into foster homes, ensuring timely and appropriate matches. Track and manage foster animal records, inventory, and program documentation.

Community

Programs & Outreach Track program data and contribute to reporting and continuous improvement. Develop and document policies, procedures, and best practices for program consistency. Assist in the coordination, and delivery of community support programs, including: Seniors Program Pet Food Bank Provide administrative and operational support across departments as needed.

Assist with animal care duties including handling, cleaning, enrichment, and kennel setup when required. Support transport of animals to veterinary clinics and partner agencies. Promote volunteer engagement and donor stewardship through positive relationship-building.

High school diploma (post-secondary education in animal care, social work, or related field an asset).

Experience in customer service, program coordination, or animal welfare environments. Proven ability to build relationships across diverse communities and stakeholders.



Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Class 5 Driver’s License with a clear 3-year driver’s abstract required.

Successful candidate will be required to provide a criminal record check at their own expense to be arranged by CHS. Ability to safely handle animals and lift up to 50 lbs Physically capable of, and comfortable handling a variety of species including but not limited to: cats, dogs, rabbits, birds, reptiles, and other species 100% employer-paid health and dental benefits for employees and their eligible dependants. ~ Vision coverage and a Wellness Spending Account. ~ Paid vacation, sick time, wellness days, and flex days, plus a paid day off for your birthday. ~ Access to an Employee and Family Assistance Program and reduced-rate counselling services. ~ Free in office parking. ~ A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: The people and families we serve are diverse, and Calgary Humane Society is committed to building an inclusive workplace that reflects the community around us. We believe that different identities, lived experiences, perspectives, and abilities strengthen our organization and help us better support animals and the people who care for them. We are committed to an accessible and equitable recruitment process, and accommodation is available at any stage upon request.

To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications. #

📌 Community Services Facilitator - Full Time (Calgary)
🏢 Calgary Humane Society
📍 Calgary