37.5hours per week | Rotational schedule including days, evenings, and weekends | Shiftsbetween 8:30AM–7:00PM Reporting to the Manager of Animal Admissions & Foster, theCommunity Services Facilitator is a collaborative, cross-functional role thatoperates across Animal Admissions, Foster Care, and Community Programs. Thisposition is integral to advancing the organization’s mission by supporting acoordinated, compassionate approach to service delivery for both animals andthe community.

The Community Services

Facilitator plays a key role in ensuring aseamless and client-centered experience across the continuum of care—fromintake and diversion, to foster placement, to the delivery of community-basedsupports that help keep pets safely in their homes. This position requires ahigh degree of adaptability, sound judgment, and professionalism to effectivelynavigate a fast-paced environment while responding to the diverse needs ofclients and animals. The successful candidate will demonstrate a strong commitment to animalwelfare, exceptional customer service, and the ability to effectivelycoordinate programs, resources, and communication across multiple teams insupport of organizational goals.

Act as aliaison across Admissions, Foster, and Community Programs to ensurecohesive, timely, and client-centered service delivery. Support thefull lifecycle of care for animals and clients, including intake,diversion, foster placement, and community outreach programs.

Animal

Admissions & Client Support Provide compassionate, non-judgmental support to clientssurrendering animals or seeking assistance. Assess andtriage animal intakes while exploring diversion opportunities andcommunity-based supports. Respond topublic inquiries via phone, email, and in person. Coordinatethe placement of animals into foster homes,ensuring timely and appropriate matches. Track andmanage foster animal records, inventory, and program documentation.

Community

Programs & Outreach Track programdata and contribute to reporting and continuous improvement.



Develop anddocument policies, procedures, and best practices for program consistency. Assist in the coordination, and delivery of community support programs, including: Seniors Program Pet Food Bank Supporttransport of animals to veterinary clinics and partner agencies.

Promotevolunteer engagement and donor stewardship through positiverelationship-building. High schooldiploma (post-secondary education in animal care, social work, or relatedfield an asset).

Experience incustomer service, program coordination, or animal welfare environments. Provenability to build relationships across diverse communities and stakeholders. Proficiency inMicrosoft Office (Word, Excel, Outlook, PowerPoint) Class 5 Driver’s License with a explicit 3-yeardriver’s abstract required.

Ability tosafely handle animals and lift up to 50 lbs Physicallycapable of, and comfortable handling a variety of species including butnot limited to: cats, dogs, rabbits, birds, reptiles, and other species 100% employer-paid health and dental benefits for employees and their eligible dependants. ~ Vision coverage and a Wellness Spending Account. ~ Paid vacation, sick time, wellness days, and flex days, plus a paid day off for your birthday. ~ Access to an Employee and Family Assistance Program and reduced-rate counselling services. ~ Free on-site parking. ~ A meaningful, mission-driven workplace where your work directly supports animals and people in the community.

Our Commitment to Inclusion: The people and families we serve are diverse, and Calgary HumaneSociety is committed to building an inclusive workplace that reflects thecommunity around us. We believe that different identities, lived experiences,perspectives, and abilities strengthen our organization and help us bettersupport animals and the people who care for them. We are committed to an accessibleand equitable recruitment process, and accommodation is available at any stageupon request.

To ensure afair and consistent recruitment process, we are unable to respond to telephoneor email inquiries regarding applications. #

📌 Community Services Facilitator (Calgary)
🏢 GetHired
📍 Calgary