Our mission is to make remote work simple, secure, and accessible to all. Built on Round “O” financing (that’s “O” for Organic growth), we’ve scaled without external investors — allowing us to focus on what matters: long-term innovation, customer success, and meaningful work. We’re now looking for a Tech Support Specialist who genuinely enjoys untangling technical puzzles, thrives on turning frustrating problems into smooth solutions, and is ready to assist businesses relying on our virtual desktop solutions.

If you’re excited by the idea of working remotely, helping users navigate everyday tech challenges, and making remote work seamless for teams worldwide, this might be your next move.

Technical Support: Troubleshoot and resolve technical issues related to our products and services. Guide customers through clear, step-by-step solutions and follow up to ensure their issues are fully resolved.

Customer Interaction: Deliver prompt, efficient, and friendly support. Gather feedback on the customer service experience to help identify key areas for operational improvement.

Issue Escalation: Take ownership of complex problems and escalate unresolved technical issues to the appropriate internal teams when necessary.

Knowledge Management: Assist in creating, updating,



and refining self-help documentation and Knowledge Base resources to empower customer self-service. Share user feedback and insights with the product development team and work closely with other departments to ensure a unified customer experience. 2–3 years of experience in a technical support or helpdesk role, preferably within a SaaS or virtual machine environment. ~ Hands-on experience with helpdesk platforms like Zendesk, Halo or Intercom. ~ Excellent command of written and spoken English, with the ability to communicate complex technical concepts clearly and professionally. ~ Availability to work flexible shifts, including weekdays and weekends, as part of a rotating schedule. ~ Strong analytical and creative thinking skills; Detail-oriented, organized and comfortable working in a fast-paced, fully remote environment. Global, remote-first company with a collaborative team culture.

Opportunity to learn from senior technical leaders. Full-time We are flexible on a contractor/contributor basis for cooperation. You’ll have the opportunity to contribute to creating the best work from home experience for people and companies. #

📌 Community Technology Support Specialist (Mississauga)
🏢 PeopleForce
📍 Mississauga