Employment Status: Contract – Up to 14 months

Type of Position: Backfill

Location: Hybrid

Number of Vacancies: 1

Position Summary

Responsible for leading and coordinating all activities relating to the College’s intakes processes, which includes complaints and all other information which may lead to an investigation or action taken against a pharmacy professional. Responsible for leading and coordinating compliance monitoring related activities pursuant to decisions made by the College’s Inquiries, Complaints and Reports Committee (ICRC), Discipline Committee, Fitness to Practise Committee, Accreditation Committee, the Health Professions Appeal and Review Board, or through other College processes. Responsible for overseeing the monitoring of proceedings and finalizing public register postings for pharmacy professionals with criminal charges and findings, civil proceedings and findings in other jurisdictions.

Responsible for providing supervision, training and guidance to the Intakes and Compliance Monitoring Teams, including setting and reviewing performance objectives and expectations, assigning and reviewing work, and managing team dynamics.

What you’ll do at OCP

- Manage and supervise Intakes and Compliance Monitoring staff including hiring, setting performance objectives, monitoring performance, providing performance feedback, and assigning and reviewing work.
- Oversee all activities related to the review and triage of intakes, which includes: complaints, mandatory reports, charges and findings, annual renewal declarations, breaches of a College requirement (including undertakings, SCERPs, discipline orders, post-remediation follow up assessments), self-reports, information from internal or external sources (including ICRC, other committees, other Colleges/organizations). Assess risk, gather information, analyze records, liaise with external parties, provide direction to intakes staff, and make decisions on how to proceed with intakes.
- Identify intake files appropriate for resolution by analyzing risk and standards of practice. Provide pharmacy practice information and offer resolution, where appropriate.
- Maintain the College’s public register with respect to charges/findings, undertakings, terms, conditions or limitations placed on a registrant’s certificate of registration, remedial programs, oral cautions, and other additional entries as required.
- Oversee all Conduct-related compliance monitoring activities including the monitoring of remediation, oral cautions, post-remediation follow-up assessments, orders, undertakings, health inquiries, and terms, conditions or limitations following decisions made by the ICRC, Discipline Committee, Fitness to Practise Committee, Accreditation Committee, the Health Professions Appeal and Review Board, or through other College processes. Manage and mitigate potential and actual breaches, liaising with the Manager, Conduct Operations and/or the Registrar, as required.
- Collaborate with Accounting, Legal Conduct and external parties for cost recovery initiatives.
- Collaborate with the Professional Development and Remediation (PDR)



Team to exchange relevant information related to remediation trends, mentorships, the vetting of current remedial programs as ordered by panels and post-remediation follow-up assessments.
- Provide support/act as a resource for internal and external parties/system partners related to the monitoring of requirements/orders of College committees (e.g.: analyzing learning plans, mentorships, applying relevant pharmacy practice knowledge to effectively review/assess submissions such as reflective essays, narcotic reconciliations, etc.). Confer with remediation providers and parties when decisions are released, as needed.
- Act as a resource to Legal Conduct and College prosecutors, as needed, to review drafted documents and provide comments for the purposes of monitoring activities pursuant to Undertakings, Discipline Committee Orders, and Fitness to Practise Decisions.
- Prepare written correspondence to internal and external parties (pharmacy professionals, legal counsel, courts and enforcement officers, etc.) as well as memos and other correspondence to be reviewed by the Registrar. Draft undertakings and letters as directed by the Registrar and conduct follow-up with registrants, as needed.
- Prepare written correspondence for Accreditation Committee meetings related to compliance monitoring activities; compile, review and finalize documents and data in an unbiased manner.
- Assess all Compliance Audit Review (CAR) reports based on risk. Analyze records and information within report to make decisions with respect to recommending a new investigation file, conducting a subsequent CAR or gathering additional information/submissions from the registrant.
- Accompany Post-Remediation Advisor on assessments on a routine basis. Identify learning needs of Post-Remediation Advisor and develop training and education opportunities regarding legislation, pharmacy practice standards, best practices or guidelines as well as assessment consistency, messaging and approach.
- Establish policies and procedures for key business processes in intakes and compliance monitoring and continually examine them to ensure consistency in application and adherence to legislation, regulations, by-laws and College policies.
- Prepare compliance monitoring and intakes data/statistics/reports for reporting to the Executive Team. Analyze data to identify any trends/bottlenecks, monitor timelines and workload and report to Manager, Conduct Operations.
- Report in a timely fashion, any issues arising out of intakes or compliance monitoring which pose a risk to the organization or to the public.
- Continually examine work process and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Manager, Conduct Operations.




- Work within records management principles and departmental policies and guidelines.
- Other duties as assigned by the Manager, Conduct Operations.

What we’re looking for

- Superior analytical skills in order to assess information received and triage according to complexity and risk to the public and/or organization.
- Proven ability to build, maintain and support team cohesiveness while providing guidance and direction to staff, assessing training needs and addressing performance issues.
- Self-motivation and solid organizational skills to efficiently and effectively prioritize workload based on organizational risk and public protection, deal effectively with multiple demands and maintaining composure while progressing towards desired outcomes.
- Adaptable and flexible with work requests.
- Excellent written, verbal and interpersonal skills with a demonstrated ability to build trust and relationships with all parties.
- Tact and diplomacy with all internal and external parties.
- Judgement and discretion; ability to maintain the confidentiality of sensitive material.
- Ability to deal effectively with internal and external parties over the telephone and in person and defuse difficult situations as required.
- Demonstrated knowledge of relevant legislation with ability to apply College policies and guidelines, where appropriate.
- Ability to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
- Proficient with Microsoft Office applications, Adobe Acrobat, relational databases, and other software, as needed.

What experience we prefer

- Degree in a related field such as Business Administration, Pharmacy or equivalent.
- Must have 2-3 years of related progressive professional experience in a regulatory setting and/or a pharmacy practice setting.
- Registered member of OCP (pharmacist or pharmacy technician) strongly preferred

Why work for us?

We are the registering and regulating body for the profession of pharmacy practice in Ontario with a mandate to serve and protect the public interest. In addition to ascertaining all registrants meet professional standards, the College sets and ensures ongoing adherence to professional and operational standards as it leads the advancement of pharmacy.

AI Disclosure

At Ontario College of Pharmacists, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

If you are interested in joining the College, please apply by October 16, 2026 stating salary expectations at www.ocpinfo.com/about/careers.

OCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process.

Applicants need to make their requirements known when contacted. We wish to thank all applicants for their interest in this position. We will only contact those whose skills, knowledge, and experience most closely match the requirements of the position.

📌 Conduct Operations Lead (Contract up to 14 Months) (Toronto)
🏢 Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
📍 Toronto