Posting Type

Permanent

End Date (if applicable)

Classification Title

PT Support 5

Pay Band

5

Min Salary

$24.64

Max Salary

$30.79

Position Summary

This position provides assistance to the Continuing Education team and front-line student and faculty support for Online Learning courses and programs and in-class offerings. The incumbent ensures compliance with Registrar, OntarioLearn, Confederation College, and Continuing Education policies and procedures. Duties include but are not limited to:

Responding to day-to-day inquiries and requests for continuing education course and program information;

Processing a system of control for all students’ registrations, files and archives records, reports, exams, grades and course data sheets;

Scheduling and fee set-up of courses in Banner;

Assisting Continuing Education staff to monitor enrolment numbers to ensure efficiency and effectiveness of courses and programs;

Preparing and distributing individual packages to students and instructors including Login info, critical data and deadlines, course materialism, provincial and college policies and procedures;

Providing student support via email/phone/in-person/mail;

Assisting in advisement and problem-solving situations relating to online learning student registration from students, prospective students, staff and the general public as a “first contact” for providing detailed,



accurate and timely information on electronically delivered courses and programs; and

Assisting the Program Officer and Registrar with regard to administrative work with faculty/facilitator contracts.

Assist with course delivery preparation by coordinating and delivering course supplies on campus

Location/Campus

Thunder Bay Campus

Education

Minimum level of formal education required for the position

1 year certificate or equivalent education

Specific course(s), certification, qualification, formal training or accreditation required for the position

Additional Requirements

Robust communication skills, organizational skills, problem solving skills, and conflict resolution skills;

Advanced computer skills relating to, Microsoft Work, Access, Excel, and Outlook.

Field(s) of Study

One (1) year Office Administration diploma, or its equivalent from a recognized program

Experience

Typical number of years of experience, in addition to the necessary education level, required to perform the responsibilities of the position

Minimum of two (2) years

Type of Experience

Two (2) years of related work experience providing customer service in an office environment

Posting Detail Information

Posting Number

SU-P-24-204P

Close Date

10/16/2026

Hours of Work

24 hrs/week

Shift Type

📌 Continuing Education Assistant (Thunder Bay)
🏢 Confederation College
📍 Thunder Bay