Lead the Service Desk at the Legislative Assembly of Ontario as a Contract Service Desk Manager. Elevate IT support with robust customer service metrics and effective oversight of operations. As a high-impact leader, you will steer frontline IT support, ensuring exceptional service delivery to Members of Provincial Parliament and their staff.

This role requires someone who can instill accountability and drive measurable improvements, while managing daily support and operational assets with adherence to IT policies and standards. Key Responsibilities:

- Ensure effective Service Desk delivery to MPP offices
- Oversee direct user support for assembly standard software
- Manage problem detection and service disruption analysis
- Execute IT policy and compliance standards
- Lead the definition of hardware/software standards

Requirements:

- University degree in IT systems or equivalent experience
- Proven experience managing a service desk
- Strong management and organizational skills
- Familiarity with ITIL principles
- Project management knowledge and best practices

Shape the future of Ontario's Legislative Assembly while delivering exceptional service through your leadership in technology.

📌 Contract Service Desk Manager Ontario (Toronto)
🏢 Powerappsportals
📍 Toronto