Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring clear communication and effective resolution of inquiries and issues. As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources.

This full time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Strong organizational skills and attention to detail are critical for success. Key Responsibilities:

- Promptly respond to various customer inquiries
- Monitor and communicate shipment statuses effectively
- Investigate and resolve customer service issues




- Facilitate resolution by collaborating with internal teams
- Keep accurate records of customer interactions

Requirements:

- High school diploma; business-related education is a bonus
- Background in logistics or customer service preferred
- Excellent communication and time management skills
- Ability to thrive in high-pressure situations
- Proficient in English; other languages are a bonus

Support CPKC's mission by providing exceptional customer service and contributing to operational success.

📌 Coordinator Customer Service Role at CPKC (Winnipeg)
🏢 CPKC
📍 Winnipeg