Role: Community Coordinator, Warranty Location: Barrie/Innisfil, Ontario – 5 days/week on site Employment Type: Full time When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come.

The Community

Coordinator – Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner. Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel. Prepare, print and monitor reports for review by the Warranty Management Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).

Assist Warranty

Management with written correspondence to homeowners. Maintain office supplies and organize and maintain office files. Collect timesheets, prepare payroll in the HRIS system and submit to head office.



Degree and/or Diploma in Administration or a suitable combination of work experience and education A minimum of 2 years office administration experience in a high volume or fast paced environment.

Experience in conflict resolution in a customer service environment. Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook. Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.

Ability to set priorities, meet deadlines and manage variable workloads. Bonus points Experience with new home warranty and service or other relevant experience in the residential building industry. You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

Mattamy Homes

Canada is committed to providing accommodation for people with disabilities. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way.

📌 COORDINATOR, PAYROLL SERVICES (FULL TIME) (Innisfil)
🏢 Mattamy Homes
📍 Innisfil