- This role is based on the Creative Content Team, which is part of the larger Content Design Team at affirm
- We’re the heart of affirm’s communications, UX experiences, and products shaping how we engage with our users across both web and the affirm app
- You’ll join a lively group of 10+ Content Designers who work independently and collaboratively to create clear, user-friendly, and effective product experiences
- As part of the overall Product organization at affirm, we ensure that every user interaction is meaningful and aligned with affirm’s broader goals, seamlessly integrating messaging into product touchpoints
- We’re looking for a mid-level Copywriter to join our team, playing an essential role in shaping and delivering clear, impactful messaging across our product and marketing communications—specifically email, push notifications, and web
- If you’re looking to contribute meaningfully to high-visibility projects and grow within a forward-thinking, creative team, this is an exciting prospect
- Write and refine content across product touchpoints, including email, in-app messaging, and web, ensuring a consistent voice and tone
- Collaborate with cross-functional teams, including Product Managers, Product Marketing, Design, and Legal & Compliance to ensure that product messaging aligns with both user needs and business objectives
- Develop and maintain messaging frameworks, content templates, and writing standards to create scalable, consistent content that serves multiple product and marketing functions
- Drive content strategies for campaigns, from ideation through A/B testing,



ensuring that messaging enhances the overall user experience and helps drive key business goals
- Contribute to the evolution of affirm’s voice and tone, refining how we communicate with both consumers and merchants across digital touchpoints
- Support content optimization by analyzing performance metrics and iterating on content based on testing insights, user feedback, and performance reviews
- Collaborate with legal and compliance teams to ensure that all content complies with regulatory standards and internal guidelines
- Work closely with the Product Design team to ensure that messaging is integrated into product design and user experiences seamlessly
- Champion a content-first approach to design, advocating for the inclusion of content in product decisions to elevate user experiences and engagement

Benefits

- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off:



Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth

- Proven ability to collaborate effectively with cross-functional partners, including designers, product managers, and engineers, to create user-centric solutions
- A passion for content innovation, bringing fresh ideas and new approaches to how we communicate with users
- A self-starter mentality, capable of managing multiple projects simultaneously, meeting deadlines, and adapting to shifting priorities in a fast-paced environment
- Hands-on experience writing for email, web, and in-product messaging, with a solid understanding of best practices for each medium
- Familiarity with UX writing principles and best practices, ensuring content enhances usability and user experience
- Attention to detail with a strong commitment to clarity, scalability, and consistency across all written content
- 2+ years of experience in copywriting and/or content design, ideally within a product or tech-focused environment
- Experience with legal and compliance review processes, ensuring that all content meets necessary regulatory standards

📌 Copywriter (Toronto)
🏢 Affirm
📍 Toronto