About Us The Central Alberta Regional Victim Serving Society (CARVSS) provides victim services under the Victims of Crime and Public Safety Act and Regulation in partnership with the Government of Alberta, RCMP, municipalities, and community organizations. CARVSS supports victims of crime and individuals affected by tragic circumstances through information, support, referrals, and advocacy throughout the criminal justice process.

Roles and Responsibilities Reporting to the Assistant Director of Regional Operations (ADO), the Court and Support Navigator provides front-line services to victims of crime and tragic circumstances in cooperation with police agency partners including police-based support, Victims Assistance Program support, court navigation support, case management, education, and advocacy. The Court and Support Navigator provides information, referrals, and support to victims under the Victims of Crime and Public Safety Act and Regulation, and the Victims of Crime Protocol.

Duties of this position include:

Integral member of the front-line services team:

- Work effectively with team members to execute the RVSS’s mission, mandate, and service delivery goals.
- Contribute to team meetings and discussions; provide advice, interpretation, and input into operational policies and procedures.
- Be aware of and comply with all governing legislation, regulations, industry standards, and codes, and organizational policies (e.g., Victims of Crime Protocol and Roles and Responsibilities documents), and procedures of the RVSS and partner agencies (e.g., RCMP, GoA, etc.), as applicable.
- Raise concerns and issues of clients and partners to the ADO; resolve problems by analyzing and advising on policies, procedures, and technology aimed at improving service delivery.
- Provide support, share knowledge, and collaborate with new front-line team members and Volunteers, as directed by the ADO

Provision of Information, Support and Referrals to Victims:

- Provide immediate emotional and practical support to victims to mitigate trauma, which may include referrals to professional counselling services such as psychologists and social workers. (Navigators may provide general emotional support, but do not provide counselling for victims).
- Support victims of crime in navigating the criminal justice system.
- Provide information on the rights and responsibilities of victims in the criminal justice system (e.g., court attendance, Restitution, Victim Impact Statements and Community Impact statements).
- Provide referrals to appropriate community and government support services.
- Follow up with clients not involved in the criminal justice system to ensure that they are aware of available supports and services.

Police-Based Support:

- Support RCMP referrals through active listening, crisis response, and trauma-informed assistance.
- Provide in-person, virtual, or approved-location support during crisis situations.
- Support victims throughout the investigative process, including Clare's Law disclosures.

Victims Assistance Program (VAP) Support:

- Provide information regarding available VAP services, including Emergency Assistance and Support, Crisis and Transitional Counselling, Court Attendance Reimbursement, Funeral Expense Reimbursement, Reliable Injury Supports and Services, and Third Option supports.
- Assist clients with applications and referrals to VAP caseworkers.
- Facilitate approved financial supports, including e-transfers and prepaid debit cards,



and complete required reporting.

Court Navigation Support:

- Support victims before, during, and after court proceedings.
- Provide information on court processes, scheduling changes, and outcomes.
- Collaborate with Crown Prosecutors and justice partners to support victims throughout the court process.
- Facilitate court orientation, court accompaniment, testimonial aids, restitution applications, and Victim/Community Impact Statements.

Case Management:

- Conduct needs assessments and maintain assigned caseload.
- Support and document victim safety plans developed by the RCMP.
- Maintain accurate case notes, statistical records, and client files within the Case Management System.
- Monitor client progress and conduct follow-up as required.
- Assist with referral intake, file assignment, and data entry in collaboration with the ADO and/or DRO.

Education and Advocacy:

- Engage in community outreach activities to assist the RVSS in building a strong network of partner agencies for full spectrum supports for victims.
- Compile a list of local supporting partner agencies to build referral networks.
- Engage in strategic partnership development and professional relationship building with community stakeholders and support agencies (in collaboration with their CPSS team).
- Act as an advocate for victims to major criminal justice partners on behalf of clients, including but not limited to, Crown prosecution services, police agencies, Municipal and Indigenous Victim Services Units, and other community agencies (e.g., cultural protocols, remote testimony etc.).
- Educate and engage partner agencies in the RVSS victim services referral processes.
- Participate in and provide support for events/activities including workshops, general operations or administration, interagency meetings, community awareness activities, etc.
- Pursue continual learning by participating in educational opportunities, such as in-services and training programs (internal and external).
- Maintain functional knowledge of provincial legislation and processes.
- Be helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.

Volunteer Program Support

- Support volunteer recruitment, onboarding, training, and retention activities as directed.
- Provide guidance, mentorship, and day-to-day support to volunteers during shared service delivery.
- Communicate volunteer performance, wellness, scheduling, and service delivery concerns to the ADO.
- Assist with volunteer opportunities and acts as a liaison between volunteers and the service delivery team as required.

Qualifications

Education:

- Minimum of 2 years of post-secondary education in Health, Human Services, Behavioral Sciences, Social Sciences, Community Services or a related field from a recognized post-secondary institution (degree or diploma).

and
- Minimum of 2 years related client service experience, preferably with individuals who have experience with crisis/trauma.
- Must have a balanced combination of educational, life and work experience related to the .
- Note:



Equivalencies of a combination of education and directly related experience may be considered to meet the minimum requirements.

Assets:

- Understanding of the Criminal Justice System.
- Professional deportment and demeanor.
- Ability to work collaboratively with community-based victim serving organizations, justice system partners, and other stakeholders.
- Must be tolerant, non-judgmental with a high degree of compassion and empathy towards individuals from diverse communities and backgrounds, including those who may have experienced significant trauma (e.g., addictions, abuse etc.).
- Ability to maintain confidentiality while managing private and sensitive client information.
- Highly adaptable and can work effectively under pressure and in stressful situations.
- Knowledge of community resources within Service Delivery Region.
- Well-developed interpersonal and communication skills, and the ability to handle sensitive issues with tact and diplomacy.
- Solid leadership, conflict resolution and people management skills and the ability to work independently and as part of a team.
- Excellent organizational, time management and prioritization skills.
- Demonstrated ability to achieve results in the context of a respectful, inclusive, and service-minded style.
- Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, and Outlook required.
- Ability to speak languages other than English including Alberta Indigenous Languages is an asset.

Additional Requirements:

- Clear vulnerable sector check (within 90 days of hire date).
- RCMP Enhanced Reliability Security Clearance.
- Valid class 5 driver’s license (or provincial equivalent).
- Ability to travel and work occassional evenings, weekends, and on-call shifts.
- CPR/First Aid Certification, Mental Health First Aid, ASIST, and AVS-100 training are assets or must be completed prior to commencing duties.

Location The Central Alberta Victim Serving Society's service delivery region includes the following RCMP Detachment areas:

- Bashaw
- Beaumont
- Blackfalds
- Breton
- Camrose (rural)
- Devon
- Fort Saskatchewan
- Innisfail
- Leduc

- Maskwacis*

- Morinville
- Parkland (Spruce Grove & Stony Plain)
- Ponoka
- Rimbey
- Rocky Mountain House
- St. Albert
- Stettler
- Sylvan Lake
- Thorsby
- Wetaskiwin

* PLEASE NOTE:

*This posting is for a position located in Maskwacis, Alberta. Remote or hybrid work options are not available.

Travel will be required for work location, critical incident response and/or callouts.

This is a frontline position that will provide in-person services at approved service delivery locations. While each Court and Support Navigator will normally have a primary work location at a Victim Services Unit (e.g., RCMP Detachment location), travel to other services delivery locations may be required.

Salary Pay rate of $29.00 to $34.66 per hour (37.5 expected hours of work per week), plus a Health and Dental benefits package, RRSP/TFSA shared contribution savings plan, paid time off.

The Central Alberta Regional Victim Serving Society is committed to fostering an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply. Accommodations are available upon request throughout the recruitment process. Candidates requiring accommodation are invited to contact [email protected] in confidence.

📌 Court and Support Navigator (Maskwacis) (Edmonton)
🏢 Central Alberta Regional Victim Serving Society
📍 Edmonton