Join CIBC as a Bilingual Credit Counsellor, focusing on client relationship management. Assist clients through phone communication to address their repayment needs. As part of the Collections Department, you will work full-time to engage clients with CIBC products. Utilize your negotiation and analytical skills to discuss repayment options and ensure clients understand their financial obligations.

Your role will include adaptable working hours during the week and some Saturdays. Key Responsibilities:

- Liaise with clients for debt repayment discussions
- Provide tailored solutions to manage outstanding debts
- Ensure clients are informed about their obligations
- Foster relationships through effective outreach activities
- Participate in team efforts to assist clients

Requirements:

- Must speak fluent French and English
- Experience in customer service or collections is a plus
- Demonstrated analytical and problem-solving abilities
- Ability to work in a home office setting
- Must meet Agent@Home program criteria

Enhance financial wellbeing for clients with your expertise and passion in this bilingual role at CIBC.

📌 Credit Counsellor, Bilingual Service (Montreal)
🏢 CIBC
📍 Montreal