Sales & Marketing Posting Start Date: Business Unit: Shell is seeking a Customer Relationship Management (CRM) Campaign Coordinator who will play a vital role in supporting the execution of the overall CRM and Digital Engagement strategy. This position ensures that CRM campaigns are delivered on time, with clarity, accuracy, and consistency, while aligning with strategic objectives to enhance customer engagement and loyalty. Working closely with the CRM Manager, internal teams, and external partners, this role is responsible for managing campaign briefs, coordinating execution across channels, and ensuring a seamless and engaging customer experience.
Shell
Mobility is one of the world’s largest customer-facing businesses, serving more than 32 million customers every day across 46,000 locations in over 80 countries. As we continue to grow and evolve through the energy transition, we are transforming how we engage customers through loyalty, digital experiences, personalization, data, and AI-driven marketing. This role offers a unique opportunity to shape the future of customer engagement for one of the world’s most recognized brands, driving innovative CRM and loyalty strategies that influence millions of customer interactions and deliver meaningful business growth.
Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email, app, SMS, push notifications) Work with legal to make sure campaign terms and conditions are accurate and compliant with relevant regulations Manage customer journeys to provide a seamless and engaging experience across touchpoints Coordinate campaign timelines, asset delivery, and approvals to ensure on-time execution Conduct quality assurance checks on campaign content, targeting,
and technical functionality Maintain and update campaign calendars and documentation to track progress and performance Support with post-campaign reporting, metrics, and supporting continuous improvement efforts Support A/B testing and the implementation of enhancements based on performance data The candidate must have legal authorization to work in Canada on a full-time basis Bachelor’s degree At least 3 or more years of experience in CRM Understanding of CRM best practices and customer lifecycle marketing Familiarity with Braze CRM platforms and tools is preferred Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity. Benefit from versatile working hours, and the possibility of remote/mobile working Perform at your best with a competitive starting salary and annualperformance-relatedsalary increase; our pay and benefits packages are among the best in the world Take advantage of paid parental leave, including for non-birthing parents Grow as you progress through diverse career opportunities in national and international teams Gain access to a wide range of training and development programs Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employeesin more than 70 countries and has beenoperatingin Canada since 1911.
Shell
Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providingfuelsand developing energy solutions for our customers. At a glance, our businesses and projects in Canada include: ~ Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets ~ Shale gas and liquids assets in Alberta and British Columbia ~ A network of 1,400 retail stations across Canada ~ chemicals plant and is home to the Questcarbon captureand storage facility ~ 12 Shell-owned distribution terminals, three of which have marine operations ~ Shell Aviation Canada delivers across a network of 26airport fixed-based operations and airport consortiums, from coast to coast. 7 billion litersof high-quality fuel annually in Canada and offers reliable and safe into-plane delivery ~ Before applying, you are advised to read our data protection policy.
This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world.
À NOTER: de temps à autre, il arrive que nous modifions ou que nous retirions des emplois chez Shell et nous nous réservons le droit de le faire à tout moment, y compris avant la date limite indiquée. Avant de candidater, il vous est conseillé de bien lire notre politique en matière de protection des données. Celle-ci décrit comment vos données personnelles peuvent être traitées et vous informe que vos données personnelles peuvent être transférées à Shell/ aux sociétés du groupe Shell dans le monde entier.
📌 CRM Campaign Coordinator (Calgary)
🏢 Shell
📍 Calgary