Remote, Canada We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available.

As an Ooma Customer Account Manager, working in our Account Management Team and responsible for the life cycle of our customers from post-implementation through contract renewal. You will provide on-going proactive account relationship management and address the growing needs of our existing customers. You will address issues ranging from account/billing inquiries to dealing with escalations regarding complex technical account setups.

You will engage with both external and internal stakeholders representing business and technical aspects. You will be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer service to our customers. Proactive relationship building with our TOP 50 customer base Work with enterprise clients on billing analysis and auditing.

Manage ongoing contract renewals opportunities. Increase overall account retention and reduce churn by providing a high level of focus and attention to all our customers’ needs. Guide existing customers to confidently and effectively use Ooma Enterprise products.

Handle escalated customer service concerns via our Freshdesk ticketing system. Assist customers with review and correction of billing issues and assist collections for delinquent accounts. Liaise with internal teams (Implementation, Support, Sales, Engineering etc.)



to ensure customer projects are done on time and any opportunities to introduce new products/services to the client are leveraged.

You have a minimum of 2-5 years of SaaS account management, implementation or technical customer success experience, or equivalent industry experience, and proven success in growing existing accounts and relationships. Knowledge of accounting and billing fundamentals is a requirement Experience gathering data from multiple sources and creating customer facing PowerPoints and Excels is a requirement Demonstrated success in Project and Client Life-cycle Management is an asset. Strong aptitude for technology and ability/desire to learn new software.

Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision and has an appetite for continuous learning. You can translate difficult technical terms and problems into relatable language for a wide range of people. Excellent time management, organizational, problem solving, and analytical skills.

Post-Secondary education preferred. you seek out help when you need it and put it to positive use Comprehensive Medical/Dental/Vision insurance for you and eligible dependents Unlimited p aid time off as well as corporate holidays observed We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We mayutilizeAI-enabled tools during the hiring process,including forresume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). $75,000 - $90,000 CAD #

📌 Customer Account Manager, Growth (French Speaking) New Remote, Canada (Moncton)
🏢 Ooma
📍 Moncton