Lead and inspire a team of Customer Advocates at Boldr, focusing on delivering exceptional service with empathy. This role involves team performance and growth in a dynamic environment. As a Team Captain, you will mentor and guide a team of advocates in achieving outstanding customer experiences while aligning with Boldr's values.

You will be responsible for fostering a positive culture, ensuring operational excellence, and acting as a trusted point of escalation for customer issues. Your passion for leadership and commitment to authenticity will be crucial to driving success across your team. Key Responsibilities:

- Lead and coach Customer Advocates for peak performance
- Monitor team quality and provide actionable feedback
- Analyze performance data for continuous improvement
- Partner with leadership for career development plans
- Serve as a culture ambassador for Boldr Requirements:
- Bachelor’s degree in a relevant field
- 3+ years in customer service or team management
- Experience in travel or hospitality sectors
- Proficient with CRM platforms like Zendesk
- Solid verbal and written communication skills Deliver impactful customer experiences and inspire your team at Boldr as a Team Captain.

📌 Customer Advocate Team Captain (Courtenay)
🏢 Bilinguallink
📍 Courtenay