Customer Care Representative (Bilingualism Preferred) - 6 Month Contract - Ottawa Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care.

Ontario Medical

Supply is partnered for success with Royal Drugs. Together, we work towards supporting optimal health outcomes and better quality of life. As part of the Customer Care Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Customer Care Representative Location: Ontario Medical Supply.

- Type: Full Time, Contract (6 months) This job posting is for an existing vacancy Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or fax -Maintain proper documentation for third party billing purposes -Address the matter of overdue account balances, organize call schedule, arrange payment plans -Attend to clients, and resolve client concerns by phone, email,



and in-person -Identify and action opportunities to improve client service -Create / maintain client contacts and customer cards and validate information with customers as required -Generate various reporting for internal service team -File service orders upon completion -Process inventory orders as needed -Minimum 1 years' experience with administrative procedures and office duties -Minimum 1 year in a customer service role -Proficient with Microsoft Office - including Excel, Word and Outlook -Completion of Post- Secondary Education in an Administrative or related field of study is an asset Solid interpersonal and communication skills (both verbally and in writing) -Bilingualism (French/English) is preferred -Commitment to deliver excellent internal and external customer service Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

📌 Customer Care Representative (Bilingualism Preferred) - 6 Month Contract - Ottawa
🏢 Avanti Software
📍 Ottawa