Embrace a customer-focused role with L’Occitane en Provence as a Customer Care Representative. Engage with customers through multiple channels to deliver exceptional service and solutions. As a vital brand ambassador, you will assist customers via phone, chat, email, and social media, ensuring a fantastic experience.

This position is perfect for individuals with at least one year of customer service experience, particularly in e-commerce or luxury brands. Bring your solution-oriented mindset and thrive in this fast-paced workplace while embodying our core values: Trust, Curiosity, Excellence, and Impact. Key Responsibilities:

- Provide exemplary customer service across all communication channels
- Process orders and resolve inquiries promptly




- Promote cross-selling opportunities and manage customer feedback
- Collaborate with fulfillment teams for smooth order processes
- Document customer interactions accurately and efficiently

Requirements:

- 1+ years in customer service or call center experience
- Familiarity with luxury or beauty brands preferred
- Strong technical skills and ability to navigate software
- Excellent verbal and written communication skills
- Bilingual (English/Canadian French) is a plus

Drive customer satisfaction and brand loyalty by connecting with clients and providing exceptional support at L’Occitane en Provence.

📌 Customer Care Representative at L’Occitane (Toronto)
🏢 loccitaneenprovence
📍 Toronto