Role: Customer Care Specialist Location: Ottawa, Ontario – Hybrid (4 days/week in office) Department: Customer Care, Ottawa Division Employment Type: Full-Time Contract (18 month) Reports to: Customer Care Team Lead When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. As a Customer Care Specialist, you play a key role in delivering an exceptional homeowner experience.

You’ll manage inquiries across multiple channels, perform pre delivery inspections, and act as a liaison between homeowners and internal teams. Your ability to communicate clearly, manage projects, and analyze feedback will drive effective solutions and continuous improvement. Act as the primary contact for homeowners, delivering timely, empathetic, and solution-focused support across phone, email, and in-person interactions.

Lead homeowner communications throughout the homeownership journey, including construction updates, project milestones, and seasonal correspondence. Organize and host homeowner events, prepare documentation, and maintain accurate records using platforms such as JDE, CRM, and SharePoint. Analyze homeowner feedback to identify service trends, inform reporting, and contribute to continuous improvement initiatives.

Support day-to-day administrative functions while maintaining a high standard of organization, communication, and service delivery.

Perform Pre Delivery





Inspections with homebuyers, recording all noted deficiencies and following up with the site staff and homebuyer. Weekly site visits required for homeowner experience meetings, photo updates, and community standard walks. Minimum of 2 years previous experience in a Customer Service-related role and having demonstrated service excellence skills.

Excellent interpersonal and customer service skills with a strong demonstrated track record of dealing effectively with key stakeholders, both internal and external to the organization. Technology savvy, with strong skills in Microsoft Office suite including Word, Outlook, PowerPoint, and Excel, with the aptitude to learn current systems. Reliable transportation required for site visits.

Bonus points ~ You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

Mattamy Homes

Canada is committed to providing accommodation for people with disabilities. Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way.

📌 Customer Care Specialist (18 month contract) (Ottawa)
🏢 Jobvite
📍 Ottawa