The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to excellence. Continuously empower sales staff to meet assigned sales and performance-based goals; maintain customer correspondence to build clientele, improve relationships and drive business.

Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).

Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume. Lead customer service quality, to meet customer expectations by offering excellent customer service standards. Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.

Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers. Assist with special requests, which include but are not limited to repairs, special orders, returns, etc. Proficient and accurate use of POS system and other software as the need arises, updating customer database.

Complete all vital administrative paperwork (i.e. transfers, consignments, reservations, etc…) Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies. Ensure maintenance of cycle counts,



inventory accuracy and shrink requirements in department as advised. Follow all company policies and procedures.

May have responsibility for opening/closing the store as needed, including morning team meeting. Assist in maintaining visual standards with direction from VM, corporate and management.

Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing Ability to use POS system and its inventory management functions Organizational and strong digital literacy required: technologically savvy Foreign language skills are a plus Must have versatile availability: some nights, weekends, and holidays nn We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more. The base compensation for this role is $26 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution. #

📌 Customer Care Specialist Senior (Vancouver)
🏢 Fendi Italia
📍 Vancouver