Or just checking the market? As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy qualified who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support. Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.

Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans. Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness. Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.

Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation. Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks. Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.





Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.

Customer

Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding. Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.

Engagement

Quality - Maintain organized, insightful data and communications throughout the project lifecycle. 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment. ~ Golf industry experience ~ Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components. ~ Bachelor’s degree in Business, Technology, or a related field - or equivalent experience. ~ Technical fluency with integration workflows, data migration, and SaaS ecosystems. ~ Strong communication, stakeholder management, and problem-solving skills. ~ Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift. ~ Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset) What will help you be successful in this role: Polished phone etiquette Excellent written and verbal communication in English, with the ability to simplify complexity Familiarity with the Golf industry Intermediate Excel/Sheets skills for tracking, analysis,



and reporting A flexible work environment that empowers you to do your best work (3 days a week in office) A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and perks designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Customer Enablement Manager (Golf) (Montreal)
🏢 Lightspeed
📍 Montreal