Join Mark's Stores as a dynamic Customer Experience Manager. Focus on enhancing customer engagement and leading a motivated team, all while delivering outstanding service. In this leadership role, you will partner with Store General Managers to develop a strong, diverse team and ensure effective operations. Your efforts will connect shoppers with products and services, making their lives warmer, drier, safer, and more comfortable while driving a culture of excellence. Key Responsibilities:

- Recruit and train a diverse and effective team
- Analyze customer feedback for continuous improvement
- Oversee the Manager on Duty program
- Create a positive culture of service recognition
- Handle customer issues effectively and promptly

Requirements:

- Strong retail leadership experience required
- Excellent interpersonal and communication skills
- Customer-centric approach with problem-solving abilities
- Focus on achieving sales and customer satisfaction goals
- Capacity to thrive in a fast-paced setting

Lead the charge in transforming customer experiences at Mark's Stores while fostering a results-driven environment.

📌 Customer Experience Leadership Role at Mark's (North Bay)
🏢 SportChek
📍 North Bay