Elevate customer satisfaction as a Customer Experience Specialist with Oldcastle in Langley, BC. This hybrid role focuses on addressing inquiries, managing orders, and building lasting relationships. Oldcastle, a CRH company, seeks a Customer Experience Specialist with a minimum of two years in customer service.

You will process orders, handle inquiries, and keep customers informed about their order status. Effective communication and a detail-oriented approach are key to succeeding in this role. Key Responsibilities:

- Process and support customer orders and inquiries
- Handle calls and email inquiries with professionalism
- Update customers on their order statuses
- Collaborate with transportation and sales teams
- Create cases in NetSuite for issue resolution

Requirements:

- 2+ years in customer service within an office
- Experience in manufacturing or logistics preferred
- Excellent communication skills
- Proficient in Excel for reporting
- Detail-oriented and able to multi-task

Drive customer success and streamline order processes at Oldcastle with your expertise.

📌 Customer Experience Specialist in Langley
🏢 Oldcastle Infrastructure
📍 Langley