Elevate your customer service game with Quince as a Customer Experience Specialist in Toronto. This role emphasizes empathy, product expertise, and seamless communication across channels to ensure exceptional customer satisfaction. At Quince, you'll represent our values through thoughtful interactions across chat, email, phone, and social media.

As a dedicated customer experience advocate, you'll own every customer relationship from initial touchpoints through final resolution, ensuring clients feel understood and valued. Your ability to bridge technology and human touch will be crucial in delivering the Quince experience with grace and efficiency. Key Responsibilities:

- Own the full customer experience from start to finish.




- Deliver brand-aligned service across multiple channels.
- Resolve issues with empathy and intention.
- Navigate service platforms and modern tools effectively.
- Share insights for continuous improvement.

Requirements:

- High School diploma or GED.
- Minimum 2 years of customer service experience.
- Solid digital intelligence and adaptability to new tools.
- Exceptional empathy and judgment under pressure.
- Proven ability to manage multiple tasks efficiently.

Experience the impact of quality service and a commitment to customer trust at Quince in Toronto.

📌 Customer Experience Specialist in Toronto
🏢 Quince
📍 Toronto