Our mission is straightforward: make really high quality essentials for really low prices, fairly and sustainably. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality.

We’re building a better way – at a speed and scale unlike anything that’s been done before. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down.

We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand.

You’ll represent Quince across chat, email, phone, and social channels — balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust. This position requires you to work from our Toronto office weekly.

Own the full customer experience. Take responsibility for each interaction from start to finish — ensuring every customer feels seen, cared for, and confident in their purchase. Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.

When something doesn’t go as planned, you’ll handle it gracefully — finding solutions that feel fair, human,



and true to the Quince experience — with the goal of turning every resolution into a reason for the customer to shop with Quince again. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed — without losing the human touch. When you see recurring questions, friction points, or opportunities to make things easier, raise them — every voice helps us improve.

Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

You excel across four core areas: Customer Experience — Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge. Efficiency — You work at pace while maintaining quality. You own the quality of what you communicate and continuously expand your product expertise.

Digital

Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable protects brand integrity while keeping the customer relationship intact. Anticipates customer needs, communicates proactively and follows through completely. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty. Quickly absorves new products, tools, and policies while maintaining consistency and calm.





Enablement Tracks: Quality & Training or Workforce Management Purpose with Impact: Your work directly shapes customer loyalty and repeat business.

A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them. High School diploma or GED Minimum 2 years of customer service experience Employees work 3 days from home and 2 days in our Toronto office in the office, following one of these shift schedules: ~ Monday, Tuesday, Friday, Saturday, Sunday ~ Monday, Thursday, Friday, Saturday, Sunday ~$24 CAD/hour with tenure based increases ~ Up to $1,300 CAD/month performance bonus ~3-week paid training and onboarding ~ Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more. This posting is for an existing vacancy.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. 24 - $24 CAD You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

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📌 Customer Experience Specialist New Toronto, Ontario, Canada
🏢 Quince
📍 Toronto