Since 1958, Cole International has been a trusted leader in delivering creative logistics solutions. we specialize in customs brokerage, freight forwarding, warehousing, and trade consulting. Our passionate team, deep industry knowledge, and global network enable us to navigate the complexities of international trade, ensuring that your business stays on the move. As a Customer Onboarding Specialist,you’ll be at the heart of the client experience during one of the most important stages of our relationship: getting started.

You’ll guide new clients through account setup, documentation, training, and implementation while partnering with our Global Trade and Logistics Specialists and internal teams. Your ability to organize details, solve problems, and communicate clearly will help create a smooth transition from sale to service. Competitive salary and comprehensive benefits package Opportunities for learning, development, and continual growth In office Monday-to-Friday work environment Prepare legal documentation in accordance with CBSA requirements.

Guide new clients through account setup, documentation, and required processes. Serve as a primary point of contact for clients throughout the onboarding period. Provide training, resources,



and support to help clients understand Cole’s services.

Coordinate with Operations, Accounting, and other internal teams to ensure information and materials are prepared and delivered on time.

Support Global

Trade and Logistics Specialists with post-sale activities. Track onboarding progress and follow up to keep implementation milestones on schedule. Maintain accurate onboarding records in CRM and other software systems. Identify issues, coordinate solutions, and help ensure a smooth handoff to ongoing service teams. Build positive client experiences that strengthen trust and long-term partnerships.

Experience in client onboarding, account coordination, customer success, or a related role; Strong knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Experience working with CRM systems. Strong relationship-building skills. Ability to communicate effectively in English, both verbally and in writing.

Bilingual

English/French skills are preferred but not required. Your work will help new clients make a confident start with Cole—and that first experience can set the foundation for a lasting partnership.

Join Cole

International and help keep business moving. #

📌 Customer Experience Specialist (Remote) (Toronto)
🏢 Cole International
📍 Toronto