Elevate player engagement at Rhino Entertainment as a Remote VIP Manager. Lead proactive outreach and sharpen player relationships for the Canadian market while boosting revenue through personalized support. As a key player in our Remote team reporting to the Country Manager for Canada, you will enhance VIP experiences and offer tailored communication.

Focus on analyzing player behavior, executing VIP events, and driving sales through meaningful connections with high-value customers. Key Responsibilities:

- Provide personalized support via phone, email, and chat
- Build relationships with high-value VIP customers
- Conduct outreach to potential and existing VIP players
- Plan and execute engaging VIP events and promotions
- Collaborate with internal teams to resolve player issues

Requirements:

- Fluent in English; French is a plus
- Solid communication skills across various channels
- Previous VIP Account Management experience preferred
- Knowledge of the Casino and sports markets
- Excellent analytical and problem-solving abilities

Deliver exceptional service and drive player loyalty as part of Rhino Entertainment's vibrant remote team.

📌 Customer-Focused VIP Manager Remote (Dieppe)
🏢 Bilinguallink
📍 Dieppe