Helping our communities thrive. Current job opportunities are posted here as they become available. EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies.

We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. Health, dental, and employee assistance program benefits Access to EBH University for personal & professional growth This full time, permanent role is based at 3250 Tennyson Ave, Victoria, BC, V8Z, and follows a Monday-to-Friday schedule.

The Customer Service

Manager plays a critical role in driving customer satisfaction, operational excellence, and team performance at the branch level. By ensuring that all customer interactions, both external and internal, are handled promptly and professionally, this role helps build lasting relationships and reinforces our reputation for reliability. Partnering closely with the Branch Manager, the Customer Service Manager is instrumental in aligning the team’s daily execution with broader organizational goals, making this position a key contributor to both customer loyalty and branch success.

Provide Exceptional Customer Service: As a vital part of your role, you’ll assist customers efficiently and in a friendly manner, ensuring their needs are met with professionalism.



You will handle customer issues with care and go above and beyond to ensure satisfaction. Effective supplier management will be critical to maintaining smooth operations. You’ll inspire and guide your colleagues to meet performance goals and maintain a positive working environment.

Ensure Accurate Inventory Control: Managing and maintaining precise stock levels is essential in this role. You will ensure inventory accuracy and align stock availability with the branch's needs to meet customer demand without delay.

Enforce Product Quality Standards: Uphold our company’s quality standards by ensuring that all products meet our established quality policy. You will be responsible for maintaining excellence in product quality across all offerings. ~5+ years of experience in electrical wholesale distribution or a closely related field ~ Supervisory ability, including task delegation, performance monitoring, conflict resolution, and staff development ~ Exceptional customer service instincts ~ Intermediate computer skills (MS Office) and the ability to learn new software programs ~ A business diploma or certificate is a strong asset Teamwork l Integrity l Continuous Improvement l Resilience l Empowered Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. Only those living in Canada with permanent work authorization will be considered.

📌 Customer Management Manager (Victoria)
🏢 E.b.-Horsman-
📍 Victoria