Elevate customer experiences at TransUnion as a Consumer Operations Support Specialist. This hybrid role combines virtual work with in-office collaboration to manage onboarding and operational needs. Join the Canada Enablement Team responsible for customer enablement codes.
This role requires a solid foundation in customer service and operations, particularly in the Financial Services industry. You will manage complex inquiries and drive issues to resolution while prioritizing workflow effectively. Key Responsibilities:
- Manage customer onboarding, implementation, and maintenance activities
- Coordinate internal and external stakeholder communications
- Review and prioritize ticket queues while meeting SLAs
- Conduct process training for team members and new hires
- Implement process enhancements by analyzing operational trends Requirements:
- 4-6 years of experience in customer service or operations
- Familiarity with Salesforce and data analysis
- Advanced knowledge of onboarding and support processes
- Robust analytical and problem-solving skills
- French fluency is an asset Drive customer satisfaction and operational excellence with your expertise at TransUnion.