Drive brand success with Mastercard as a Customer Performance Manager. Utilize your expertise in investigations, risk management, and brand protection to optimize customer engagement. In this managerial role, you will lead investigations and support high-impact cases at Mastercard, ensuring compliance with document procedures and standards.

Your experience in audit and merchant monitoring will be essential for guiding a global investigations function, enhancing brand strength, and supporting effective communications across teams and stakeholders. Key Responsibilities:

- Conduct investigations following Mastercard’s standards and guidelines
- Provide management support for high-impact investigations
- Review external referrals and initiate investigations




- Collaborate with legal and regulatory teams for effective outcomes
- Identify trends and improvement opportunities for case management Requirements:
- 5-7 years of experience in investigations and compliance
- Robust understanding of payment ecosystems and risk management
- Excellent communication and analytical skills
- Proven leadership experience in a global context
- Attention to detail with a focus on quality execution Harness your expertise in risk management and elevate Mastercard's customer performance standards.

📌 Customer Performance Manager at Mastercard (Toronto)
🏢 Mastercard
📍 Toronto