Elevate customer success with Mastercard as a Senior Analyst in Customer Performance. This role focuses on investigative case work, ensuring brand integrity and compliance through thorough analysis. At Mastercard, the Customer Performance Analyst plays a vital role in the Franchise Brand Performance Team.

This position requires 3-5 years of experience in compliance, risk, auditing, or brand protection, utilizing strong analytical skills to assess potential violations of Mastercard standards. You will collaborate with internal and external partners to conduct investigations and document findings while maintaining high standards of integrity and professionalism. Key Responsibilities:

- Conduct investigative case work under the BRAM program
- Review referrals and initiate timely investigations




- Evaluate evidence and customer responses thoroughly
- Maintain qualified communication with stakeholders
- Identify trends and recommend process improvements

Requirements:

- 3-5 years in investigative or compliance roles
- Strong attention to detail and organizational skills
- Excellent written and verbal communication abilities
- Proficiency in Microsoft Office and analytics tools
- Ability to manage competing priorities effectively

Drive investigations, enhance brand performance, and uphold Mastercard’s reputation in this critical role.

📌 Customer Performance Analyst at Mastercard (Toronto)
🏢 Mastercard
📍 Toronto