Provides information and assistance related to Driver Examination services. Provides excellent customer service during the delivery all Driver Examination Services. Providing information and assistance to applicants for all classes of licences.

Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing. Scheduling and dispatching road tests and issuing temporary licences. Investigating problems or errors on the driver record and initiating corrections.

Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality. Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points. Demonstrates correct use of equipment, materials and protective devices required by law.

Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.

OTHER/PROJECTS: Comply with Serco Canada Inc. policies and procedures. Performs other tasks as assigned by management, including but not limited to special projects. Must participate in Initial and maintenance training for Customer Service Agent.

Successful completion of the Customer Service Agent training program GED or high school diploma as a minimum Bilingual in English and French (spoken and written) is required. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.



Intermediate level computer skills required Two (2) years’ experience with demonstrated excellent customer service.

Excellent customer service skills, ability to deal with difficult and highly complex situations. Ability to process and manage sensitive personal information. Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.

Driving test policies and standards, requirements of the driving test. Ability to observe accurately, monitor and evaluate overall candidate performance. Quality of service - Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates.

Ability to provide clear feedback about test results. The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness. Proven track record of high performance and creating a positive and productive work workplace.

The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.



Personal credibility - Physical: Activities are low intensity, less than 2 hrs/day Minor risk of injury, harm, or illness Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.

Serco serves the Canadian Federal and Provincial governments and commercial clients.

Our Total

Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. The range for this position can be found at the top of the posting.

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the . #

📌 Customer Service Agent 2 - Downsview- Part Time - Perm- Bilingual (Toronto)
🏢 Serco
📍 Toronto