Enhance customer experience as a Customer Service Associate at Alcon in Mississauga, Ontario. Deliver effective solutions to client inquiries and optimize service interactions in this 16-month contract role. As an Associate at Alcon, you will play a vital role in supporting various customer service functions.

This position empowers you to process and track orders while actively collaborating with partners and customers to address inquiries about products. You will utilize a variety of web-based technologies and tools to resolve issues, ensuring the utmost quality in service delivery. Key Responsibilities:

- Accurately process and track customer orders across platforms
- Remain updated on products, policies, and procedures




- Collaborate with customers to answer product questions
- Utilize tools effectively to manage service inquiries
- Identify trends and recommend process improvements

Requirements:

- Secondary School Diploma; Bachelor's preferred
- Bilingual in English and French required
- Experience with web-based technologies like Salesforce
- Robust communication and interpersonal skills
- Detail-oriented with excellent problem-solving abilities

Drive impactful change in customer service as an Associate at Alcon, leveraging your skills to enhance client experiences.

📌 Customer Service Associate at Alcon (Mississauga)
🏢 Alcon
📍 Mississauga