Customer Service Associate (Counter and Warehouse) ~ Full-time With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve.

We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve. EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions We’re looking for a Customer Service Associate to join our team in Dawson Creek, BC. In this role, you will be the face of our Profit Centre, supporting customers at the counter, over the phone, and through daily operations. You’ll play a key role in delivering exceptional service while contributing to order fulfillment,



inventory organization, and overall PC success.

Assist customers at the counter with product inquiries, recommendations, and order processing Respond to customer inquiries via phone and email in a skilled and timely manner Enter, pick, and stage customer orders accurately and efficiently Load and unload trucks, operate forklift and other material handling equipment Support receiving, organizing, and putting away incoming materials as required Follow up on customer orders, backorders, and delivery timelines Process returns and warranty claims in accordance with company procedures Build strong relationships with customers and contribute to repeat business Assist with inventory counts and general PC operations Support teammates across all areas of the Profit Centre as needed Collaborate with team members to share best practices and support one another Adhere to company policies, procedures, and quality standards in all customer interactions College and/or University degree an asset A minimum of 2years of customer service experience in a professional setting and/or 1 year of warehouse experience Valid Class 5 driver's license with a clean driving record Outstanding customer service and verbal communication skills Ability to learn to safely operate a forklift and any other material handling equipment Able to learn and operate the applicable software system used to process orders Previous experience with or knowledge of plumbing and building products sold at the Profit Centre Microsoft Office Suite (Word, Excel, and Outlook) $EMCO is committed to diversity, equity, and inclusion in our workplaces. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #

📌 Customer Service Associate (Counter and Warehouse) (Dawson Creek)
🏢 SmartRecruiters
📍 Dawson Creek