Seasonal Client Experience Representative at Oak + Fort in Vancouver, BC, CA. This Full time on site position offers great opportunities for career growth. OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware.

We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 30+ locations across North America with a global e-commerce presence. As a Client Experience Representative, you will act as a liaison between our online customers and the company.

In this role, you will support sales generation and deliver an exceptional customer experience through live chat, phone, and email communications with both existing and new customers. Respond to internal and external customer service issues, and coordinate solutions between internal departments through e-mails, phone calls, and live chat Ensure we are maintaining a positive and rapid turn-around time for all inbound emails, calls and live chats Provide updates to customers about new products while promoting our brand or products by up-selling and cross-selling Check inventory levels for product availability when inquired by customers or retail stores Connect with customers and e-commerce shipping/receiving team for order status, return packages, showroom pick-up orders,



and other customer inquiries Assist in inventory transfers between e-commerce and stores to fulfill customer orders Maintain consistent communication with e-commerce shipping/receiving team, ecommerce manager, store associates/managers, and web developer to gain scope in resolving issues Gather feedback from clients on product fit, online and retail experience, and exchange policy and procedures Identify and implement customer service best case practices Previous experience in Customer Service, Retail or a call centre is preferred. Customer-focused with strong communication skills (phone, email, chat) Experience with order management, returns, or e-commerce is an asset Ability to learn new tools quickly (e-commerce platforms, ticketing systems, chat software) Health and dental benefits (for eligible full-time positions only) Paid vacation time off (for eligible full-time positions only) Access to training and development programs Our goal is to ensure that you receive clear communication, regular updates and have a dedicated recruiter to support your hiring journey with us.

Your first connection is a 15-30 minute phone interview. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate - allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team.

📌 Customer Service Associate, Seasonal (Full Time) (Vancouver)
🏢 OAK + FORT
📍 Vancouver