At West End Self Storage, we are looking for a friendly, reliable, and adaptable individual to join our team as a Customer Service Associate. This position requires someone who can excel at delivering excellent customer service and the ideal candidate will have solid communication skills, a positive attitude, and be a problem solver.

Customer Service:

- Greet and assist customers via phone, email, and in person.
- Provide information about storage unit options, pricing, and promotions.
- Make sales to prospective clients, converting inquiries into rentals.
- Process payments and complete rental agreements and data entry.
- Address customer concerns or issues, acting as a problem solver to resolve them quickly and professionally.
- Perform general office tasks such as filing, data entry, and organizing paperwork.




- Perform light property maintenance tasks including sweeping, washing, and preparing units for new rentals, and maintaining the cleanliness of the facility

Qualifications:

- Excellent communication skills, both verbal and written.
- Friendly and approachable demeanor, with a customer-first attitude.
- Ability to work independently and handle multiple tasks simultaneously.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Confidence navigating office software
- Ability to perform light physical tasks

Pay: From $20.00 per hour Expected hours: 15.0 – 20.0 per week

Work Location: In person

📌 Customer Service Associate (St. Catharines)
🏢 West End Self Storage
📍 St. Catharines