Elevate the customer experience with Newrest as a Customer Service Manager, focused on operations and account management. Drive excellence in customer service while supporting business growth and ensuring adherence to service protocols.

This role demands a proactive Customer Service Manager to implement commercial strategies, manage customer accounts, and guarantee stellar service delivery. Your expertise in customer communication, complaint resolution, and operational oversight will be vital. Key responsibilities include organizing business plans, updating support documents, training teams, and consolidating performance metrics to drive customer satisfaction.

Key Responsibilities:



• Implement commercial strategies to meet sales objectives • Manage customer accounts as the primary contact • Organize business planning to identify priorities • Prepare meal specifications and service forecasts • Monitor customer complaints and feedback processes

Requirements: • Experience in customer account management • Solid communication and organizational skills • Familiarity with catering and service protocols • Knowledge of IT systems like Winrest • Ability to manage customer relationships effectively

Join Newrest in this vital customer service role, contributing to operational excellence and customer satisfaction.

📌 Customer Service Manager at Newrest (Calgary)
🏢 Newrest
📍 Calgary