Elevate guest experiences with Great Canadian as a Customer Service Representative. Deliver exceptional support while nurturing a safe and welcoming setting for all staff and guests. This role, supervised by the Guest Services Supervisor, focuses on providing top-notch customer service and ensuring adherence to company policies. You'll play a pivotal role in promoting events, responding to inquiries, and fostering strong relationships with both guests and colleagues. Key Responsibilities:

- Answer the switchboard and redirect calls efficiently
- Greet guests in person and provide facility information
- Promote the Elements Rewards Loyalty program
- Assist in executing onsite events and promotions
- Resolve guest issues effectively, escalating as needed

Requirements:

- High School Diploma required
- Minimum 2 years of customer service experience
- Gaming experience preferred, must obtain Gaming License
- Strong communication skills with guests and team members
- Ability to work in a casino environment, including standing for long periods

Bring your dedication to hospitality and customer satisfaction to Great Canadian.

📌 Customer Service Representative at Great Canadian (Milton)
🏢 Great Canadian Entertainment
📍 Milton