Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we’re removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Work in a brand new facility equipped with state-of-the-art tools and technology Help shape the autobody shop of the future We are looking for a Customer Service Representative to be the face of our collision repair facility in Mississauga to our customers and demonstrate our values and work to our principles, and those of Aviva. You will be a supportive and active team member in carrying out all duties in the areas of customer service, parts, planning transportation and driving.

The Customer Service

Representative will ensure vehicles are collected, repaired and returned to customers within expected time standards.

Your role will be pivotal in ensuring that our customers’ needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management—including customer insight & brand integrity—you will help shape how our business operates. Take initiative and prioritize duties as agreed with site leaders to drive high levels of customer satisfaction at all times Provide customer repair updates using the agreed method with the customer, i.e.

Face to face, email, phone, text, etc.



Resolve customer queries with professionalism and a customer-first approach Commit to an environment of continuous improvement Responsible for safe and courteous handling of customer vehicles, including picking up a customer’s car from a designated location, driving it to the fulfilment centre, and returning it to the customer’s agreed location. Make decisions that positively impact the site and the customer, and ...

Post-secondary education Knowledge of collision repair industry and insurance principles are considered an asset Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures Strong customer-focused background combined with excellent organizational, time management, and interpersonal skills Outstanding customer service abilities Ability to be detail oriented showing exceptional quality control Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Medical and dental benefits Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre Various retirement savings options including participation in optional group RRSP Competitive vacation package We’ll support your professional development education Clean and safe work workplace, including on site showers and break room Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva

Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

📌 Customer Service Representative - Aviva AutoCare Centre (Mississauga)
🏢 Aviva
📍 Mississauga