Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands.

As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. Place the Customer at the center, creating a welcoming setting and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.

Capture

Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.



Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values. Welcome and serve the customer providing an excellent in-store experience at all times.

Deal effectively with customer complaints by liaising with the line manager when necessary.

Experience of building a long-lasting relationship with clients English is a must other languages are a plus Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

Prada

Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. #

📌 Customer Service Representative call center (Vancouver)
🏢 Prada
📍 Vancouver