Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads. Monday to Friday, 12:30pm-9:00pm In office Permanent Hourly Rate: $23.88 Office environment Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management Notify external and internal customers of late arrival Data entering orders via EDI or manually inputting into the system Supply accurate information/updates through online portals for various customers and weekly reporting Post-Secondary Degree or Diploma ~1-2 years of prior work experience in Customer Service role(s) ~ Experience in the transportation industry is considered an asset Commitment to customer satisfaction and a customer focused mentality.

Strong computer skills. Creative and effective problem-solving ability.

📌 Customer Service Representative - Fastfrate Group (Edmonton)
🏢 Fastfrate Group
📍 Edmonton