# Customer Service RepresentativeMontreal, QC (Hybrid)Full-timeAt Flex Travel Solutions, we foster an environment of passion, innovation and collaboration. We believe in a dynamic work culture that empowers employees to grow and expand their knowledge. If our ethos resonates with you, we''d love for you to join us!As a technology first company, we''re currently looking for a Customer Service Representative to join our team.The Role: As a Customer Service Representative at FTS, you will report to the Head of Operations with the responsibility of delivering an exceptional experience to our travel agency clients.

You will be the first point of contact for incoming inquiries, playing a key role in client satisfaction, onboarding, and day-to-day support while working closely with the operations team to ensure all requests are resolved efficiently.Responsibilities:

Manage incoming calls and customer service inquiries in a timely and skilled manner.

Assist customers in resolving their queries through Zendesk.

Identify and assess customers'' needs to ensure satisfaction and a positive experience.

Generate sales leads that develop into new customers based on agency inquiries.

Onboard new travel agencies and follow up on registrations when adding new clients.

Monitor the queue and assist the operations analyst as needed to ensure all requests are resolved.

Track personal KPIs to ensure all inquiries are resolved within the same business day.

Collaborate with internal teams to escalate and resolve complex client issues.

Maintain accurate and up-to-date records of client interactions and follow-ups.Experience/Skills Required:





1-3 years of experience in a customer service or client support role.

Solid communication skills, both verbal and written, in English and French.

Experience with Zendesk or similar customer support tools is an asset.

Comfortable working in a fast-paced, high-volume environment.

Strong organizational skills with the ability to manage multiple priorities.

Detail-oriented with a proactive approach to problem-solving.

Experience in travel technology or the travel industry is a strong asset.

Ability to work collaboratively with cross-functional teams.

Proficiency in Microsoft Office and/or Google Workspace.What you can expect from us:

Hybrid work flexibility (minimum 3 days in office, based in Montreal, Quebec) Guidance from senior team members* Collaboration with a supportive and committed team* Prospects for personal and professional developmentWhy join our team? As a rapid-growing travel tech company, diversity drives our identity. We believe that the value we deliver to clients comes from the quality of our team, which is why we are committed to building a culture of growth, diversity, ownership, and excellence.

It''s also why we invest in our team through direct mentorship, honest and open dialog and feedback, and trust.Because creativity, passion, integrity and wellness are the company''s core values, we are looking for people who are enthusiastic, innovative, open-minded, team players and eager to learn.

Flex Travel

Solutions is an advocate for workforce diversity and as such, encourages the participation of women in management roles.

📌 Customer Service Representative (Montreal)
🏢 Flex Travels Solutions
📍 Montreal